Front Desk Specialist: Patient Experience & EPIC Pro

Tampa General Hospital; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Academic Medical Group Inc seeks a Front Desk Specialist to support patient check-in/check-out using EPIC. You will verify demographics, collect co-pays, assist with scheduling, and ensure complete documentation for proper billing.

The role involves educating patients on financial policies, reconciling daily payments, and maintaining a welcoming front office environment for physicians, nurses, and staff.

Qualifications

• High school diploma or GED required.
• Healthcare front desk or medical office experience preferred.
• Proficient with patient registration, scheduling, and billing processes.

Responsibilities

• Handle patient check-in/check-out in EPIC with accuracy and efficiency.
• Verify demographics and insurance, collect co-pays, and provide receipts.
• Screen for pre-certifications, authorizations, or referrals and explain financial policies.

Skills

Patient registration

Scheduling

EPIC

Customer service

Communication

Billing reconciliation

Front desk operations

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

Job description

Academic Medical Group Inc seeks a Front Desk Specialist to support patient check-in/check-out using EPIC. You will verify demographics, collect co-pays, assist with scheduling, and ensure complete documentation for proper billing.

The role involves educating patients on financial policies, reconciling daily payments, and maintaining a welcoming front office environment for physicians, nurses, and staff.