Patient Access Specialist: EPIC Front Desk & Billing

Tampa General Hospital; Tampa (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Academic Medical Group Inc in Tampa is seeking a Front Desk Specialist to support patient check-in/out, scheduling, and billing workflows using EPIC. You will verify patient demographics, collect co-pays, and ensure complete paperwork for accurate billing.

The role emphasizes excellent customer service, coordination with physicians and staff, and maintaining a welcoming front office environment. Full-time on-site position with standard weekday schedule.

Qualifications

• Must have Front Desk or patient service experience in healthcare.
• Strong customer service and communication skills.
• Familiarity with insurance, co-pays, scheduling, and billing workflows.

Responsibilities

• Check-in and check-out patients using EPIC.
• Verify demographics and insurance information; collect co-pays.
• Screen for pre-certifications, authorizations, or referrals; explain financial policies.

Skills

Patient registration

Customer service

Communication

Administrative multitasking

Education

High School Diploma or GED

Tools

EPIC

Job description

Academic Medical Group Inc in Tampa is seeking a Front Desk Specialist to support patient check-in/out, scheduling, and billing workflows using EPIC. You will verify patient demographics, collect co-pays, and ensure complete paperwork for accurate billing.

The role emphasizes excellent customer service, coordination with physicians and staff, and maintaining a welcoming front office environment. Full-time on-site position with standard weekday schedule.