EPIC-Savvy Front Desk & Patient Services Pro

Tampa General Hospital; Tampa (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Academic Medical Group Inc. is seeking a Front Desk Specialist for Kennedy Family Care in Tampa to handle patient check-in/out, verify demographics, collect co-pays, and coordinate scheduling. You will assist patients, explain financial policies, and route inquiries to clinical staff, ensuring a smooth front-office flow.

Experience with EPIC and strong customer service are essential. This full-time role requires high school education or equivalent and a dedication to accurate documentation and

Qualifications

• Knowledge of patient registration and scheduling workflows.
• Proficiency with EPIC or similar EMR systems and accurate documentation.
• Strong customer service and professional communication.
• Ability to handle cash, payments, and billing-related tasks.

Responsibilities

• Check-in/check-out patients via EPIC with accuracy and efficiency.
• Verify demographics, collect co-pays, and provide receipts.
• Screen for pre-certifications, authorizations, or referrals.
• Assist patients, answer questions, and direct to appropriate areas.
• Process appointment paperwork and support clinical staff.
• Answer and route calls to ensure timely communications.
• Document patient information in EPIC for clear team communication.
• Reconcile daily payments and balance the cash drawer.
• Maintain a welcoming front office and safe patient experience.

Skills

Patient registration

Customer service

Cash handling

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

Job description

Academic Medical Group Inc. is seeking a Front Desk Specialist for Kennedy Family Care in Tampa to handle patient check-in/out, verify demographics, collect co-pays, and coordinate scheduling. You will assist patients, explain financial policies, and route inquiries to clinical staff, ensuring a smooth front-office flow.

Experience with EPIC and strong customer service are essential. This full-time role requires high school education or equivalent and a dedication to accurate documentation and