Patient Experience Front Desk Specialist

Tampa General Hospital; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

Tampa General Hospital is seeking a Front Desk Specialist to manage patient check-in and check-out using EPIC, verify demographics and insurance information, collect co-pays, and prepare paperwork for scheduling and billing. You will interact with patients and staff to ensure a smooth, welcoming front office experience.

This on-site role requires strong customer service, accuracy, and the ability to balance multiple tasks in a fast-paced environment at the Family Care Center Pinellas location.

Qualifications

• Front desk patient-facing duties in a healthcare setting.
• Excellent communication and empathy with patients and staff.
• Ability to manage multiple tasks with accuracy and efficiency.

Responsibilities

• Check-in and check-out patients using EPIC with accuracy.
• Verify demographics and insurance information, collect co-pays and provide receipts.
• Screen for pre-certifications, authorizations, or referrals; explain financial policies.
• Assist arrivals, ensure paperwork is complete, and direct patients to appropriate areas.
• Support clinicians by handling appointment paperwork and patient flow.

Skills

Front desk customer service

Communication

Attention to detail

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Tampa General Hospital is seeking a Front Desk Specialist to manage patient check-in and check-out using EPIC, verify demographics and insurance information, collect co-pays, and prepare paperwork for scheduling and billing. You will interact with patients and staff to ensure a smooth, welcoming front office experience.

This on-site role requires strong customer service, accuracy, and the ability to balance multiple tasks in a fast-paced environment at the Family Care Center Pinellas location.