Patient Experience & Scheduling Specialist

Wellstar Health Systems; Smyrna (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist in Smyrna, GA. The role focuses on delivering exceptional customer service, greeting patients, registering them, handling calls, scheduling appointments, and supporting revenue cycle activities in a fast-paced clinic environment.

The ideal candidate will have 1–2 years of front office experience in healthcare, strong communication skills, and basic medical terminology knowledge. Certification requirements are noted upon hire.

Qualifications

• High School Diploma or GED required.
• 1–2 years administrative front office experience in a physician practice or healthcare setting preferred, and customer service experience required.
• Proficiency in medical terminology preferred and able to work in a team.

Responsibilities

• Greet patients and guests; check-in/check-out; answer phones and schedule appointments.
• Register patients, verify insurance eligibility, and collect co-pays or balances.
• Process paperwork, ensure accurate cash handling, and support practice operations.

Skills

Customer service

Communication

English proficiency

Medical terminology

Team collaboration

Cash handling

Education

High School Diploma / GED

Tools

Experion EHR

Billing & cash handling

Job description

Wellstar Health System is seeking a Front Office Specialist in Smyrna, GA. The role focuses on delivering exceptional customer service, greeting patients, registering them, handling calls, scheduling appointments, and supporting revenue cycle activities in a fast-paced clinic environment.

The ideal candidate will have 1–2 years of front office experience in healthcare, strong communication skills, and basic medical terminology knowledge. Certification requirements are noted upon hire.