Patient Concierge & Front Desk — Medical Office

Trinity Health MI; Ann Arbor (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to join our team. You will be the first point of contact for patients, ensuring a welcoming experience while supporting efficient office operations and high-quality patient care.

You will check in patients, verify registrations and insurance, schedule appointments, answer phones, and assist with billing and MyChart support. This role emphasizes teamwork with providers and clinical staff in a high-volume

Qualifications

• High School Diploma or GED required or equivalent.
• 1-2 years of experience in a medical/physician office or customer service preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to join our team. You will be the first point of contact for patients, ensuring a welcoming experience while supporting efficient office operations and high-quality patient care.

You will check in patients, verify registrations and insurance, schedule appointments, answer phones, and assist with billing and MyChart support. This role emphasizes teamwork with providers and clinical staff in a high-volume