Patient Experience Front Desk Pro

MyEyeDr; Elkhart (IN); In loco; USD 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses & commission

Medical & dental

Vision coverage

401K match

PTO & holidays

Descrizione del lavoro

MyEyeDr in Indiana is seeking a dedicated Patient Service Coordinator to manage front desk operations during check-in and check-out, delivering a warm, personalized patient experience. No optical experience is required; training and tools will be provided.

You will verify insurance, schedule appointments, handle calls and walk-ins, and collaborate with doctors to keep the flow smooth. This role offers competitive benefits, opportunities for growth, and a supportive team in a fast-paced,

Competenze

• Experience in a front desk, reception, or customer-facing role supporting administrative duties.
• Organized and able to prioritize multiple tasks under pressure while delivering great service.
• Flexible and adaptable, willing to wear multiple hats as needed.
• Friendly, caring, patient-centric approach in a fast-paced environment.
• Team player who collaborates to ensure the best patient experience.
• Strong verbal and written communication skills.

Mansioni

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Conoscenze

Front desk experience

Customer service

Multitasking

Organizational skills

Communication skills

Descrizione del lavoro

MyEyeDr in Indiana is seeking a dedicated Patient Service Coordinator to manage front desk operations during check-in and check-out, delivering a warm, personalized patient experience. No optical experience is required; training and tools will be provided.

You will verify insurance, schedule appointments, handle calls and walk-ins, and collaborate with doctors to keep the flow smooth. This role offers competitive benefits, opportunities for growth, and a supportive team in a fast-paced,