Patient Experience & Front Desk Concierge

MyEyeDr; Ben Avon (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical and dental coverage

401K with company match

PTO and paid holidays

Job summary

MyEyeDr is seeking a Patient Service Coordinator to join our front desk team. You will guide patients through check-in/check-out, verify insurance, and support appointment coordination in a fast-paced environment.

No optical experience? Training provided. You’ll handle multiple phone lines, greet patients, and may cross-train as Eyewear Consultant or Optometric Technician as needed, all while delivering a seamless patient experience.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure while providing best in class service.
• Flexible, nimble and agile mindset with ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Job description

MyEyeDr is seeking a Patient Service Coordinator to join our front desk team. You will guide patients through check-in/check-out, verify insurance, and support appointment coordination in a fast-paced environment.

No optical experience? Training provided. You’ll handle multiple phone lines, greet patients, and may cross-train as Eyewear Consultant or Optometric Technician as needed, all while delivering a seamless patient experience.