Patient Experience & Front Desk Lead

Athletico; Durham (NC); Presencial; USD 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

HSA / FSA

Fertility benefit

Life Insurance

Disability insurance

Paid time off

Holiday pay

401(k) plan

Employee assistance

Descripción de la vacante

Athletico in Durham, NC is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will collaborate with clinic teams and report to the Clinic Manager while upholding data integrity and compliance.

The role focuses on educating patients about financial responsibilities, handling payments, coordinating with Billing and Clinical Operations, and using EMR/EHR systems to support revenue cycle performance and

Formación

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Experience with MS Office and Excel.
• Healthcare administration experience 1–2 years preferred.

Responsabilidades

• Greet patients and deliver front-office excellence.
• Complete patient intake and registration, verify demographics and eligibility.
• Explain financial responsibilities, payment options, and digital tools to patients.
• Collect time-of-service payments and meet targets.
• Coordinate with PES, Billing, and Clinical Ops to resolve issues.

Conocimientos

Customer service

MS Office

Insurance verification

Payment collection

EMR / EHR

Communication

Educación

High School Diploma

Descripción del empleo

Athletico in Durham, NC is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will collaborate with clinic teams and report to the Clinic Manager while upholding data integrity and compliance.

The role focuses on educating patients about financial responsibilities, handling payments, coordinating with Billing and Clinical Operations, and using EMR/EHR systems to support revenue cycle performance and