Patient Experience Front Desk Coordinator

Athletico; Money (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision

HSA & FSA

Paid time off

401(k) with company match

Parental leave

Job summary

Athletico is seeking a Patient Experience Coordinator (PEC) to deliver a seamless front-office experience, ensure accurate patient intake, and secure financial clearance. The PEC collaborates with clinical teams, while supporting revenue cycle performance and data integrity.

The role emphasizes patient education on payments, proficiency with EMR systems, and adherence to HIPAA while contributing to a positive patient journey in a fast-paced clinic environment.

Qualifications

• Education: High School Diploma or GED.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• Excellent customer service and communication skills.

Responsibilities

• Deliver an exceptional front-office experience for patients.
• Complete patient intake and registration with accuracy and compliance.
• Educate patients on financial responsibilities and options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling and patient access.
• Monitor KPIs for registration accuracy and satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track outcomes and support improvement.
• Coordinate communication of patient progress notes to referral sources.
• Organize patient milestone events and community activities.
• Participate in training to maintain proficiency in front-office duties.

Skills

Customer service

EMR/EHR

Insurance verification

Microsoft Office

Education

High School Diploma or GED

Tools

EMR/EHR software

Scheduling platforms

MS Office Suite

Job description

Athletico is seeking a Patient Experience Coordinator (PEC) to deliver a seamless front-office experience, ensure accurate patient intake, and secure financial clearance. The PEC collaborates with clinical teams, while supporting revenue cycle performance and data integrity.

The role emphasizes patient education on payments, proficiency with EMR systems, and adherence to HIPAA while contributing to a positive patient journey in a fast-paced clinic environment.