Patient Experience Coordinator: Front Desk & Billing

Athletico; Indianapolis (IN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

HSA/FSAs

401(k) with company match

PTO 15 days

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while safeguarding data integrity. The role collaborates with clinical teams and reports to the Clinic Manager.

The PEC will utilize EMR systems, manage registrations, and educate patients on financial responsibilities. A proactive approach to revenue cycle and patient engagement is essential in this busy environment.

Qualifications

• Customer service excellence in a high-volume, patient-facing environment.
• Knowledge of healthcare insurance benefits and coverage is preferred.
• Experience in requesting and managing customer payments is preferred.

Responsibilities

• Deliver an exceptional front-office experience with warm patient greetings and issue resolution.
• Complete patient intake/registration, verify demographics and insurance eligibility to maintain data integrity.
• Educate patients on financial responsibilities and payment options, including digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling to optimize provider availability and patient access.
• Track KPIs for registration accuracy, verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve complex issues.
• Utilize EMR systems and reporting tools to monitor outcomes and drive improvements.
• Coordinate communication of progress notes to referral sources.

Skills

Customer service

Insurance verification

HIPAA compliance

MS Office

Excel

Education

High School Diploma or GED

Tools

EMR/EHR

Scheduling platforms

Dashboards & reporting

MS Outlook

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while safeguarding data integrity. The role collaborates with clinical teams and reports to the Clinic Manager.

The PEC will utilize EMR systems, manage registrations, and educate patients on financial responsibilities. A proactive approach to revenue cycle and patient engagement is essential in this busy environment.