Patient Experience Coordinator — Front Desk Lead

Athletico; Lexington (KY); Presencial; USD 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & Vision

401(k) with match

Paid time off (PTO)

Holidays

EAP

Gym discounts

Parental leave

Commuter benefits

HUSK Fitness Resources

Descripción de la vacante

Athletico in Lexington seeks a Patient Experience Coordinator to ensure smooth patient intake and financial clearance, delivering a top‑tier front‑office experience while maintaining data integrity and supporting revenue cycle performance.

Reporting to the Clinic Manager and collaborating with clinical teams, the PEC will use EMR systems, verify eligibility, educate patients on payments, and help coordinate scheduling and communication with referral sources.

Formación

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage.
• Experience with requesting and managing customer payments.

Responsabilidades

• Deliver an exceptional front‑office experience by greeting patients warmly and resolving issues.
• Accurately complete patient intake and registration, including insurance eligibility and authorization.
• Educate patients on financial responsibilities, payment options and digital tools.
• Collect time‑of‑service payments and meet collection targets.
• Manage clinic scheduling workflows and ensure provider availability.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing and Clinical Operations teams.
• Utilize EMR systems and dashboards to track outcomes and improve processes.
• Coordinate communication of progress notes to referral sources.
• Participate in ongoing training and cross‑training programs.

Conocimientos

Customer service

EMR/EHR systems

Insurance verification

Data entry

Office software

Educación

High School Diploma or GED

Herramientas

MS Office

Outlook

Excel

Scheduling software

Descripción del empleo

Athletico in Lexington seeks a Patient Experience Coordinator to ensure smooth patient intake and financial clearance, delivering a top‑tier front‑office experience while maintaining data integrity and supporting revenue cycle performance.

Reporting to the Clinic Manager and collaborating with clinical teams, the PEC will use EMR systems, verify eligibility, educate patients on payments, and help coordinate scheduling and communication with referral sources.