Patient Experience & Front Desk Lead

Athletico Physical Therapy; Cincinnati (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA

Fertility Benefit

Dental and Vision Insurance

Paid PTO & Holidays

401(k) with match

Job summary

Athletico Physical Therapy in Cincinnati is seeking a Patient Experience Coordinator to ensure accurate patient intake, insurance verification, and financial clearance while delivering a seamless front-office experience.

You will collaborate with clinic teams to support revenue cycle performance, maintain data integrity, and promote patient engagement through EMR tools and scheduling platforms. This is a full-time role with comprehensive benefits and opportunities for cross-training.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service experience required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.

Skills

Customer service

MS Office

Excel

Insurance benefits knowledge

Payments collection

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Office Suite

Job description

Athletico Physical Therapy in Cincinnati is seeking a Patient Experience Coordinator to ensure accurate patient intake, insurance verification, and financial clearance while delivering a seamless front-office experience.

You will collaborate with clinic teams to support revenue cycle performance, maintain data integrity, and promote patient engagement through EMR tools and scheduling platforms. This is a full-time role with comprehensive benefits and opportunities for cross-training.