Patient Experience Coordinator | Front Desk & Billing

Athletico Physical Therapy; Collinsville (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

HSA/Healthcare FSA

Dep Care FSA

Retirement 401(k) with match

Paid time off

Holiday leave

Parental leave

Life Insurance

Disability insurance

Job summary

Athletico Physical Therapy seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will support revenue cycle performance, maintain data integrity, and collaborate with clinic teams to resolve issues.

This full-time role emphasizes high-quality customer service and HIPAA-compliant processes. Ideal candidates have 1–2 years of customer service and healthcare administration experience, proficiency with MS

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills and data accuracy.
• Experience with medical billing, insurance verification, and patient payments preferred.

Responsibilities

• Greet and assist patients at front desk, ensuring a positive experience.
• Complete patient intake and verification of demographics and insurance.
• Explain financial responsibilities and collect time-of-service payments.
• Maintain data integrity and ensure compliance with HIPAA and privacy standards.
• Use EMR/EHR and scheduling tools to support operational efficiency.

Skills

Customer service

MS Office

Data entry

Communication

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Job description

Athletico Physical Therapy seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will support revenue cycle performance, maintain data integrity, and collaborate with clinic teams to resolve issues.

This full-time role emphasizes high-quality customer service and HIPAA-compliant processes. Ideal candidates have 1–2 years of customer service and healthcare administration experience, proficiency with MS