Patient Experience Coordinator — Front Desk & Scheduling

Athletico Physical Therapy; Richmond (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement

PTO 15 days

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance while maintaining data integrity and HIPAA compliance.

The role emphasizes engaging patients, explaining billing options, and using EMR systems to monitor KPIs.

Qualifications

• High School Diploma or GED
• Excellent customer service
• Proficient with MS Office, Outlook and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track outcomes and support improvements.
• Coordinate communication of patient progress notes and care plans to referral sources.
• Organize patient milestone celebrations and community-building activities.

Skills

Customer service

Excel

EMR/EHR

Insurance verification

Payments collection

Data entry

HIPAA compliance

Communication

Education

High School Diploma

Tools

MS Office

EMR systems

Scheduling platforms

Dashboards

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance while maintaining data integrity and HIPAA compliance.

The role emphasizes engaging patients, explaining billing options, and using EMR systems to monitor KPIs.