Patient Experience Coordinator: Front Office & Billing

Athletico Physical Therapy; Buffalo Grove (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA & FSAs

Paid time off

Retirement plan (401k)

Parental leave

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will uphold data integrity, support revenue cycle performance, and collaborate with the Clinic Manager and clinical teams.

This full-time role offers comprehensive benefits, including medical, dental, vision and retirement plans, plus paid time off and holiday coverage.

Qualifications

• Experience delivering excellent customer service in a high-volume, patient-facing environment.
• Knowledge of healthcare insurance benefits and financial clearance workflows.
• Strong communication skills and ability to explain financial responsibilities clearly.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients and resolving issues promptly.
• Accurately complete patient intake, registration, and verify insurance eligibility.
• Educate patients on financial responsibilities and payment options; collect time-of-service payments.

Skills

Customer service

MS Office

HIPAA compliance

English proficiency

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will uphold data integrity, support revenue cycle performance, and collaborate with the Clinic Manager and clinical teams.

This full-time role offers comprehensive benefits, including medical, dental, vision and retirement plans, plus paid time off and holiday coverage.