Patient Experience Coordinator — Front Desk Lead

Athletico Physical Therapy; Glenview (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA/FSAs

Fertility Benefit

Company Paid Life/AD&D

Short/Long Disability

Job summary

Athletico Physical Therapy is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance.

The role reports to the Clinic Manager and collaborates with clinical teams, with support from the Patient Experience Specialist. It offers full-time hours and a comprehensive benefits package.

Qualifications

• Experience in front-office operations and patient-facing environments.
• Knowledge of healthcare insurance benefits and patient financial responsibilities.
• Proficiency with MS Office (Outlook, Excel) and general computer skills.

Responsibilities

• Greet patients and deliver a positive front-office experience.
• Complete patient intake/registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and payment options.

Skills

Customer service

MS Office

Excel

Insurance verification

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico Physical Therapy is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance.

The role reports to the Clinic Manager and collaborates with clinical teams, with support from the Patient Experience Specialist. It offers full-time hours and a comprehensive benefits package.