Patient Experience Lead – Front Office & Scheduling

Athletico Physical Therapy; Mason (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig‑

HSA, Healthcare FSA, Dependent Care F雹

Job summary

Athletico Physical Therapy in Mason, OH is hiring a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will work closely with clinics and teams, manage registrations, educate patients on payments, collect at time of service, and support revenue cycle with attention to data integrity and HIPAA compliance.

This full-time role offers a comprehensive benefits package, opportunities for growth, and a supportive team

Qualifications

• Excellent customer service and communication skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits preferred.
• 1-2 years of customer service and healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including insurance verification requirements.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Ops teams to resolve issues.
• Utilize EMR systems and dashboards to track patient outcomes and support improvements.
• Coordinate communication of progress notes to referral sources.
• Organize patient milestone celebrations and community-building activities.

Skills

Customer service

Communication

Data entry

Time management

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Excel

Outlook

EMR/EHR systems

Scheduling platforms

Job description

Athletico Physical Therapy in Mason, OH is hiring a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will work closely with clinics and teams, manage registrations, educate patients on payments, collect at time of service, and support revenue cycle with attention to data integrity and HIPAA compliance.

This full-time role offers a comprehensive benefits package, opportunities for growth, and a supportive team