Patient Experience Coordinator — Front Desk & Billing

Athletico Physical Therapy; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA

Progyny Fertility Benefit

Life Insurance

Disability insurance

Maternity & Parental Leave

Retirement 401(k) with company match

Employee Discounts

EAP

Paid Time Off

HUSK Fitness Discounts

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while safeguarding data integrity and supporting revenue cycle performance. The role reports to the Clinic Manager and collaborates with clinical teams, with support from the Patient Experience Specialist.

The position includes comprehensive benefits, 401(k) with match, and opportunities for professional growth within a

Qualifications

• Minimum 1–2 years of customer service experience.
• Healthcare administration experience preferred.

Responsibilities

• Greet patients and deliver an exceptional front-office experience.
• Complete patient intake and registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows and support revenue cycle performance.
• Utilize EMR systems and dashboards to track patient outcomes and data integrity.

Skills

Customer service

MS Office

Excel

HIPAA

Communication

Data entry

Scheduling

EMR/EHR systems

Education

High School Diploma or GED

Tools

MS Office

Outlook

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while safeguarding data integrity and supporting revenue cycle performance. The role reports to the Clinic Manager and collaborates with clinical teams, with support from the Patient Experience Specialist.

The position includes comprehensive benefits, 401(k) with match, and opportunities for professional growth within a