Patient Experience: Front Desk & Insurance Verification

Athletico; Council Bluffs (IA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA, Dependent Care F-

Progyny Fertility Benefit

Critical Illness, Accident, & Hospital

Company Paid Basic Life / AD&D

Supplemental Life Insurance

Company Paid Short-Term & Long-Term

Long-Term Disability Buy-Up Option

Company Paid Maternity & Parental

Adoption & Surrogacy Expense Reimburse

KinderCare Discount

Legal & Credit Monitoring

15 days PTO

6 Major Holidays off

Additional compensation opportunities

Bereavement Time Off

Commuter: Pre-Tax Transit & Parking

Retirement 401(k) (for 21+) w/ Per-Pay

SoFi Financial Wellness Tools

HUSK Fitness Resources & Gym Discounts

Home, Auto, and Pet Insurance

Employee Assistance Program

Employee Discount Program

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and seamless financial clearance, delivering a top-tier front-office experience while maintaining data integrity and compliance.

You will collaborate with the Clinic Manager, PES, Billing, and Clinical Operations, using EMR systems and dashboards to monitor KPIs and support revenue cycle performance.

Qualifications

• Excellent customer service skills.
• Proficient with the use of MS Office, Outlook and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

MS Office Suite

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and seamless financial clearance, delivering a top-tier front-office experience while maintaining data integrity and compliance.

You will collaborate with the Clinic Manager, PES, Billing, and Clinical Operations, using EMR systems and dashboards to monitor KPIs and support revenue cycle performance.