Patient Experience Coordinator - Front Desk & Registration

Athletico; Oregon (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, Healthcare FSA, Dependent Care F

Progyny Fertility Benefit

Critical Illness, Accident, & Hospital

Company Paid Basic Life / AD&D

Supplemental Life Insurance

Company Paid Short-Term & Long-Term

Maternity & Parental Leave

Adoption & Surrogacy Expense

401(k) with Company Match

EAP

Gym Discounts

Commuter Pre-Tax Transit & Parking

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will safeguard data integrity, support revenue cycle performance, and collaborate with clinical teams under the Clinic Manager and PES guidance.

The role emphasizes HIPAA-compliant workflows, use of EMR systems, and proactive patient education on payments and digital tools.

Qualifications

• Education: High School Diploma or GED
• Experience in healthcare administration preferred
• 1-2 years of customer service experience required

Responsibilities

• Greet patients and deliver exceptional front-office experience
• Complete patient intake and registration accurately
• Educate patients on financial responsibilities and payment options
• Collect time-of-service payments and meet targets
• Manage clinic scheduling workflows
• Monitor KPIs for registration accuracy and satisfaction
• Collaborate with PES, Billing, and Clinical teams
• Utilize EMR systems and dashboards for reporting

Skills

Customer service

Communication

MS Excel

MS Outlook

Healthcare knowledge

Data entry

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards/Reporting tools

Microsoft Office Suite

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will safeguard data integrity, support revenue cycle performance, and collaborate with clinical teams under the Clinic Manager and PES guidance.

The role emphasizes HIPAA-compliant workflows, use of EMR systems, and proactive patient education on payments and digital tools.