Patient Experience Coordinator - Front Desk & Billing

Athletico; Valparaiso (IN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSAs

401(k) Match

Paid Time Off

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will work closely with clinic teams, manage registrations, and educate patients on payments and digital tools, with support from the PES.

You will handle scheduling, documentation, and collaboration across Billing and Clinical Operations, while contributing to continuous improvement and patient satisfaction.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service experience.
• Healthcare administration experience preferred.
• Proficient with MS Office and Excel.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve complex issues and elevate as needed.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources timely and accurately.
• Assist in engaging patients through milestone celebrations and community-building activities with the clinical team.
• Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations.
• Organizes activities in coordination with the clinical team.
• Provide Rehab Aide cross-training on front office duties.

Skills

Customer service

MS Office

EMR/EHR systems

Insurance verification

HIPAA

Financial clearance

Data entry

Time management

Education

High School Diploma or GED

Tools

MS Office Suite

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Dashboard tools

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will work closely with clinic teams, manage registrations, and educate patients on payments and digital tools, with support from the PES.

You will handle scheduling, documentation, and collaboration across Billing and Clinical Operations, while contributing to continuous improvement and patient satisfaction.