Patient Experience & Front Desk Coordinator

Silversmith Capital Partners; West Chester (Chester County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Practice Coordinator to run the front office at our West Chester location. The role ensures quality patient service for in-person and remote patients and clinicians, handling scheduling, payments, and documentation with care.

The ideal candidate will have strong communication skills, multitasking ability, and familiarity with EMRs and Microsoft Office, while maintaining HIPAA compliance and a welcoming, organized office environment.

Qualifications

• High school diploma or equivalent required; additional degree preferred.
• Experience in healthcare operations or customer service is preferred.
• Ability to manage sensitive information confidentially.

Responsibilities

• Manage front desk and patient check-in/out with courtesy.
• Provide exceptional customer service to in-person and telehealth patients.
• Support administration, scheduling, and payments with accuracy.
• Coordinate with clinicians and staff to ensure smooth operations.

Skills

Multitasking

Communication

Teamwork

HIPAA compliance

MS Office & EMRs

Education

High School or equivalent

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is hiring a Practice Coordinator to run the front office at our West Chester location. The role ensures quality patient service for in-person and remote patients and clinicians, handling scheduling, payments, and documentation with care.

The ideal candidate will have strong communication skills, multitasking ability, and familiarity with EMRs and Microsoft Office, while maintaining HIPAA compliance and a welcoming, organized office environment.