Patient Care Front Desk Coordinator

LifeStance Health; Wayne (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator in Wayne, PA to manage front-office daily activities and deliver quality service to in-person and remote patients and clinicians. The role emphasizes a positive office culture, efficient process management, and strong customer service.

Responsibilities include scheduling, billing support, and coordinating with clinicians to ensure smooth patient experiences.

Qualifications

• High School or equivalent required.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office and EMR systems.
• Strong communication skills, both written and verbal.
• Knowledge of HIPAA and patient privacy requirements.

Responsibilities

• Create a positive work environment and support clinician engagement.
• Prepare patient schedules and ensure paperwork and demographics are current.
• Perform general office duties and maintain a clean, efficient front desk area.
• Greet patients and manage check-in/out processes with courtesy.
• Assist patients with billing inquiries, scheduling, and portal issues.
• Triage urgent requests and direct to correct department as needed.

Skills

Multitasking

Team player

Strong communication

HIPAA compliance

Education

High School or equivalent

Associates/Bachelors preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator in Wayne, PA to manage front-office daily activities and deliver quality service to in-person and remote patients and clinicians. The role emphasizes a positive office culture, efficient process management, and strong customer service.

Responsibilities include scheduling, billing support, and coordinating with clinicians to ensure smooth patient experiences.