Patient Experience & Front Desk Coordinator

LifeStance Health Inc.; Walnut Creek (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to oversee front office operations at our Walnut Creek location, ensuring smooth patient flow and excellent service for in-person and telehealth visits.

Responsibilities include schedule prep, patient check-in/out, billing support, insurance verification, and coordination with clinicians to maintain accurate appointments. Strong communication and HIPAA compliance are essential.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• 1+ year of experience in healthcare operations, patient access, or customer service.
• Strong communication, organization, and problem-solving abilities; ability to multitask in a fast-paced office.

Responsibilities

• Manage front office daily operations for the practice location and ensure quality service for in-person and telehealth patients and clinicians.
• Perform schedule prep, ensure paperwork is complete, update patient demographics, and maintain accurate charts.
• Greet patients, check in/out, handle billing questions, and assist with telehealth access and portal issues.
• Verify insurance eligibility, collect co-payments, and resolve payment-related inquiries.
• Coordinate with clinicians for appointment accuracy and provide general administrative support.

Skills

Multitasking

Independent worker

Communication skills

MS Office

EMR systems

HIPAA compliance

Education

High School or equivalent

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Office

EMR software

Job description

LifeStance Health is seeking a Practice Coordinator to oversee front office operations at our Walnut Creek location, ensuring smooth patient flow and excellent service for in-person and telehealth visits.

Responsibilities include schedule prep, patient check-in/out, billing support, insurance verification, and coordination with clinicians to maintain accurate appointments. Strong communication and HIPAA compliance are essential.