Patient Experience Coordinator – Medical Office

LifeStance Health Inc.; Pasadena (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities at our Pasadena location, delivering quality service to in-person and telehealth patients and clinicians.

You will handle patient check-in/out, appointment coordination, payments, and maintenance of records while supporting clinicians and delivering a welcoming, compliant patient experience in a busy psychiatric practice.

Qualifications

• High School diploma or equivalent required; an associate or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Experience with HIPAA and handling confidential information.

Responsibilities

• Front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Coordinate scheduling, patient pre-visit prep, and ensure accurate demographics and insurance info.
• Support patients with billing questions, payments, and portal issues.
• Manage queues in the phone system to ensure timely responses and high service quality.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Triage urgent requests and escalate to appropriate departments as needed.
• Coordinate with clinicians for appointment schedules and patient questions.

Skills

Multitasking

Communication

Team player

Microsoft Office

EMR systems

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Tools

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities at our Pasadena location, delivering quality service to in-person and telehealth patients and clinicians.

You will handle patient check-in/out, appointment coordination, payments, and maintenance of records while supporting clinicians and delivering a welcoming, compliant patient experience in a busy psychiatric practice.