Patient Experience & Front Desk Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Bothell (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with match

Paid parental leave

PTO

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Bothell, WA is seeking a Practice Coordinator to manage front office daily activities, ensuring quality customer service for in-person and remote patients and clinicians.

You will support patient scheduling, intake, billing questions, and telehealth access, while assisting clinicians with administrative tasks and maintaining HIPAA compliance. A high school diploma is required, with healthcare experience preferred.

Qualifications

• High School diploma required; associate/bachelor’s degree preferred.
• 1+ year of experience in healthcare operations, customer service, or similar role.
• Experience with front desk operations and telehealth is a plus.

Responsibilities

• Manage front office daily activities to ensure smooth operation for in-person and remote patients and clinicians.
• Provide exceptional patient service, handle scheduling, payments, and portal issues.
• Support clinicians with administrative tasks and scheduling, maintain a positive work environment.

Skills

Multitasking

Independent work

Communication skills

HIPAA compliance

Education

High School Diploma or Equivalent

Associate/Bachelor's preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Bothell, WA is seeking a Practice Coordinator to manage front office daily activities, ensuring quality customer service for in-person and remote patients and clinicians.

You will support patient scheduling, intake, billing questions, and telehealth access, while assisting clinicians with administrative tasks and maintaining HIPAA compliance. A high school diploma is required, with healthcare experience preferred.