Front Desk & Patient Care Coordinator (Mental Health)

LifeStance Health Inc.; Aurora (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health, Inc. is seeking a Practice Coordinator to manage front office operations and deliver exceptional service to in-person and telehealth patients.

You will support clinicians and staff, handle scheduling, billing questions, and portal issues while ensuring smooth daily operations and HIPAA compliance. Responsibilities include greeting patients, coordinating with clinicians, validating insurance, collecting payments, and triaging urgent requests.

Qualifications

• Must be able to multitask and prioritize duties to support a high-quality patient experience.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office and EMR systems.
• Comfortable handling sensitive HIPAA-protected information.

Responsibilities

• Manage front office daily activities for the practice location and ensure quality customer service for in-person and remote patients and clinicians.
• Greet and check patients in/out; assist with scheduling, billing questions, and portal issues.
• Coordinate with clinicians regarding patient questions and appointment accuracy.
• Verify insurance eligibility and collect co-payments; support telehealth access and patient portal troubleshooting.
• Triage urgent patient requests and escalate as needed to appropriate departments.

Skills

Multitask

Strong communication

Microsoft Office

EMRs

HIPAA compliance

Education

High School diploma or equivalent

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health, Inc. is seeking a Practice Coordinator to manage front office operations and deliver exceptional service to in-person and telehealth patients.

You will support clinicians and staff, handle scheduling, billing questions, and portal issues while ensuring smooth daily operations and HIPAA compliance. Responsibilities include greeting patients, coordinating with clinicians, validating insurance, collecting payments, and triaging urgent requests.