Patient Experience Concierge - Healthcare Front Desk

Humana / CenterWell; Miami (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana/CenterWell is hiring a friendly Receptionist to manage front desk tasks at a Miami healthcare facility, greet patients, schedule appointments, and update records in EMR/CRM systems.

The role requires a high school diploma, 1+ year in healthcare or strong customer service background, and bilingual English/Spanish abilities. This position offers a 40-hour workweek with competitive benefits.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a Healthcare setting preferred, but will consider candidates with strong Customer Service background in Retail, Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish.

Responsibilities

• Greet Patients: Welcome patients and visitors both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Update patient records, ensure accuracy in EMR and CRM systems.
• Billing and Payments: Ensure patient accounts are updated, may include collecting copay at the visit.
• Inquiries and Communication: Answer calls, respond to inquiries, provide general information.
• Office Management: Keep the reception area tidy, sanitized, and stocked.
• Administrative Support: Assist with ordering supplies, managing inventory, and courier shipments.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR

CRM

Job description

Humana/CenterWell is hiring a friendly Receptionist to manage front desk tasks at a Miami healthcare facility, greet patients, schedule appointments, and update records in EMR/CRM systems.

The role requires a high school diploma, 1+ year in healthcare or strong customer service background, and bilingual English/Spanish abilities. This position offers a 40-hour workweek with competitive benefits.