Patient Concierge & Scheduling Specialist

Humana / CenterWell; Florida; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Humana / CenterWell is seeking a receptionist to manage front desk operations at a healthcare facility, greeting patients, scheduling visits, and supporting the care team. This role emphasizes strong customer service and efficient coordination with medical staff.

Proficiency in MS Office, EMR/CRM systems, and bilingual English/Spanish is valued. The position is full-time at our Florida location with benefits and career growth opportunities.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Bilingual in English and Spanish

Responsibilities

• Greet Patients: Welcome patients and visitors both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Update patient records, ensuring accuracy. Work in EMR and CRM systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Multitasking

Detail oriented

MS Office

Team player

Education

High School Diploma or GED

Tools

EMR Systems

CRM Systems

Job description

Humana / CenterWell is seeking a receptionist to manage front desk operations at a healthcare facility, greeting patients, scheduling visits, and supporting the care team. This role emphasizes strong customer service and efficient coordination with medical staff.

Proficiency in MS Office, EMR/CRM systems, and bilingual English/Spanish is valued. The position is full-time at our Florida location with benefits and career growth opportunities.