Patient Experience Specialist - Medical Front Desk

humana; Charlotte (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement savings plan

Paid time off & holidays

Disability & life insurance

Job summary

Humana’s CenterWell Senior Primary Care is seeking a Medical Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. You will handle patient records in EMR/CRM systems, accept copays, answer inquiries, and ensure a welcoming, organized reception area.

Ideal candidates have 1 year+ healthcare experience or strong customer service background, excellent communication, multitasking ability, and a personable,

Qualifications

• 1 year or more of experience in a healthcare setting preferred but strong customer service background welcomed.
• Must be passionate about contributing to patient experiences and care.
• Excellent customer service and phone etiquette.
• Ability to multitask in a fast-paced environment.
• Knowledge of EMR/CRM systems is a plus.

Responsibilities

• Greet patients and visitors professionally in person and over the phone.
• Schedule and coordinate patient appointments with medical staff.
• Maintain and update patient records in EMR/CRM systems, ensuring confidentiality.
• Handle patient inquiries and provide general information.
• Keep the reception area tidy, stocked, and organized.
• Assist with ordering supplies and other administrative tasks as needed.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Team player

Tools

Microsoft Office

Job description

Humana’s CenterWell Senior Primary Care is seeking a Medical Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. You will handle patient records in EMR/CRM systems, accept copays, answer inquiries, and ensure a welcoming, organized reception area.

Ideal candidates have 1 year+ healthcare experience or strong customer service background, excellent communication, multitasking ability, and a personable,