Patient Access Concierge & Front Desk Specialist

Humana Inc; Spring Valley (NV); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings

Paid time off

Holidays

Parental leave

Disability insurance

Life insurance

Job summary

Humana Inc. through CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional to operate onsite as Patient Access Coordinator. You will verify patient identity and insurance, manage the front door, and drive a positive patient experience while securing co-pays and balances at the point of service.

The role emphasizes accuracy, empathy, and efficiency in scheduling, check-in, and checkout processes within a clinic setting.

Qualifications

• Knowledge: Computer literacy, patient eligibility and benefits, using scheduling systems to optimize staffing levels.
• Skills: Handle patient concerns while maintaining rapport; follow defined workflows; manage patient needs across scheduling and follow-up; manage time and tasks efficiently; handle calls accurately and professionally; maintain complete records; work across teams.
• Abilities: Maintain accuracy; manage multiple tasks simultaneously.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring demographics, consents, and Patient-Ready signals are completed accurately.
• Queue & Wait-Time Management: Monitor waiting room and EMR task queues; communicate delays to patients and staff.
• Point-of-Service (POS) Collections: Discuss financial responsibility with patients and process payments with integrity and daily drawer reconciliation.
• Exit & Outreach: Conduct checkout, schedule follow-ups, and manage outbound outreach for no-shows or preventive care.
• Use your skills to make an impact.

Skills

Computer literacy

Patient eligibility & benefits

Scheduling systems

Customer service

Time management

Communication

Record keeping

Team collaboration

Job description

Humana Inc. through CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional to operate onsite as Patient Access Coordinator. You will verify patient identity and insurance, manage the front door, and drive a positive patient experience while securing co-pays and balances at the point of service.

The role emphasizes accuracy, empathy, and efficiency in scheduling, check-in, and checkout processes within a clinic setting.