Patient Experience Front Desk Coordinator

CVS Health; Speedway (IN); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to greet patients and guests, perform visit check-in, and handle forms. You will collect co-pays and update patient data in the EMR while coordinating appointment scheduling and managing phone lines and faxes.

The role requires strong computer skills, professional phone etiquette, and optionally multilingual abilities. A flexible, patient-centered attitude is essential for this high-touch environment.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Phone etiquette

Multilingual communication (Spanish/Ch

US work authorization

Customer service experience

Some college

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to greet patients and guests, perform visit check-in, and handle forms. You will collect co-pays and update patient data in the EMR while coordinating appointment scheduling and managing phone lines and faxes.

The role requires strong computer skills, professional phone etiquette, and optionally multilingual abilities. A flexible, patient-centered attitude is essential for this high-touch environment.