Patient Experience Front Desk Coordinator

CVS Health; Birmingham (AL); On-site; USD 23,000 - 39,000; Full time

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and make a positive first and last impression on patients. You will handle check-ins, collect co-pays, update records, and schedule appointments while maintaining a friendly, flexible, and patient‑focused attitude.

Reporting to the Practice Manager, you will be part of the Service Team, ensuring a seamless patient experience across our centers.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• US work authorization.
• Some college preferred.
• Flexible and positive attitude.
• Welcoming and nurturing attitude toward our patient population.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Google Suite

Phone etiquette

Spanish fluency

Customer service experience

Bilingual (Spanish/Polish/Russian)

Education

Some college

Tools

EMR platform

Electronic fax platform

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and make a positive first and last impression on patients. You will handle check-ins, collect co-pays, update records, and schedule appointments while maintaining a friendly, flexible, and patient‑focused attitude.

Reporting to the Practice Manager, you will be part of the Service Team, ensuring a seamless patient experience across our centers.