Patient Experience Front Desk Coordinator

Central Outreach Wellness Center Llc; Pittsburgh (Allegheny County); On-site; USD 35,000 - 42,000; Full time

Job summary

Central Outreach Wellness Center LLC is seeking an Administrative Assistant to greet patients, register them for appointments, and verify insurance and demographics. You will maintain a welcoming waiting area, handle calls, and prepare intake materials for clinical staff.

You will also support office operations by managing documents, coordinating with HR and clinicians, and ensuring HIPAA compliance. A collaborative, detail-oriented approach is essential.

Qualifications

• Proficient in basic computer skills, including Excel and Word.
• Experience with Epic EMR registration.
• Commitment to patient-centered care and HIPAA/privacy rules.
• Strong communication with diverse patients and professionals.
• Punctual, detail-oriented, and able to multi-task.

Responsibilities

• Greet and register incoming patients for their appointment.
• Verify demographic and insurance information is current and active.
• Maintain waiting area, keeping it clean and refreshments stocked.
• Answer incoming calls and address scheduling needs.
• Prepare charts and intake material for clinical staff documentation.
• Maintain patient chart material and documents.
• Fax and mail necessary documents for staff and patients.
• Manage the flow of all incoming traffic and direct accordingly.
• Coordinate with HR and clinical staff to ensure policy compliance and efficiency.
• Delegate clerical duties to maximize productivity.
• Manage emails, letters, packages, and other correspondence.
• Track and maintain inventory for office supplies.
• Assist medical staff with administrative tasks.
• Schedule educational dinners and lunches for provider continuing education.

Skills

Basic computer skills

Excel

Word

Epic EMR registration

Patient-centered care

Communication skills

HIPAA compliance

LGBTQIA cultural competency

Team-based care

Multi-tasking

Tools

Office equipment

Job description

Central Outreach Wellness Center LLC is seeking an Administrative Assistant to greet patients, register them for appointments, and verify insurance and demographics. You will maintain a welcoming waiting area, handle calls, and prepare intake materials for clinical staff.

You will also support office operations by managing documents, coordinating with HR and clinicians, and ensuring HIPAA compliance. A collaborative, detail-oriented approach is essential.