Patient Access Coordinator – Front Office Lead

CenterWell; Rainbow (AL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental & vision benefits

401(k) retirement savings plan

Paid time off & holidays

Life insurance

Job summary

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout. You will verify identity and insurance, manage patient flow, handle POS collections, and schedule follow-ups to optimize provider throughput.

The role emphasizes data integrity, empathy, and cross-functional collaboration within a clinic setting, reporting to the Center Administrator.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff. Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the 'checkout' process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient Eligibility & benefits

Scheduling systems usage

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Time and task management

Handle incoming calls

Maintain records

Cross-team collaboration

Job description

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout. You will verify identity and insurance, manage patient flow, handle POS collections, and schedule follow-ups to optimize provider throughput.

The role emphasizes data integrity, empathy, and cross-functional collaboration within a clinic setting, reporting to the Center Administrator.