Patient Experience & Front Desk Coordinator

MyEyeDr; Philipsburg (Centre County); On-site; USD 32,000 - 46,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a personalized patient experience.

Training will be provided to learn our vision care processes and insurance verification support. You will handle multi-line phone activity, greet patients, assist with scheduling, and support office staff while ensuring a friendly, efficient flow during busy check-in/out periods.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Excellent communication skills and ability to interact with patients and staff professionally.
• Proficiency with computer systems and scheduling software.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff as needed.
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Communication skills

Computer literacy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a personalized patient experience.

Training will be provided to learn our vision care processes and insurance verification support. You will handle multi-line phone activity, greet patients, assist with scheduling, and support office staff while ensuring a friendly, efficient flow during busy check-in/out periods.