Patient Experience Coordinator — Front Desk

MyEyeDr.; Charlotte (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Tax-free savings plans

Life insurance

Vision coverage

401K with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to create a smooth, patient-centered front desk experience during check-in and check-out. Training will be provided to learn about insurance options, appointment confirmations, and coordinating with doctors to ensure timely care.

This role requires flexibility for some weekend/evening shifts and a team-oriented mindset to support doctors and staff in delivering high-quality vision care.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication

Computer proficiency

Tools

CRM software

Job description

MyEyeDr. is seeking a Patient Service Coordinator to create a smooth, patient-centered front desk experience during check-in and check-out. Training will be provided to learn about insurance options, appointment confirmations, and coordinating with doctors to ensure timely care.

This role requires flexibility for some weekend/evening shifts and a team-oriented mindset to support doctors and staff in delivering high-quality vision care.