Front Desk & Patient Experience Coordinator

MyEyeDr.; Hungerford (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Vision coverage

Associate discounts

Role-specific training

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out, delivering a personalized patient experience and supporting scheduling and communications. No optical experience required; training provided to learn our vision-care processes.

The role supports coordination with doctors and team to ensure seamless patient interactions, while handling phone lines, check-ins, and basic office duties in a fast-paced environment.

Qualifications

• Experience in a front desk or customer-facing role providing administrative support.
• Excellent organizational skills with ability to prioritize multiple tasks.
• Flexible and team-oriented with a positive attitude.
• Strong communication, both written and verbal.
• Proficient computer skills and comfort with learning new systems.

Responsibilities

• Provide patients with a seamless check-in/out experience.
• Verify and educate patients on insurance options at check-in/out.
• Assist with appointment confirmations and scheduling in coordination with doctors.
• Manage multiple phone lines, greet walk-ins, and support office staff.
• Cross-train for other front desk roles as needed.
• Collaborate with doctors and team to ensure a positive patient experience.

Skills

Front desk experience

Organized

Customer service

Communication skills

Multitasking

Team player

Computer savvy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out, delivering a personalized patient experience and supporting scheduling and communications. No optical experience required; training provided to learn our vision-care processes.

The role supports coordination with doctors and team to ensure seamless patient interactions, while handling phone lines, check-ins, and basic office duties in a fast-paced environment.