Patient Experience Coordinator

MyEyeDr; Centreville (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays

Associate discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver personalized patient experiences. Training will be provided for those new to optics, with some weekend/evening shifts required.

This role reports to the Office General Manager and involves collaboration across the team to ensure high-quality vision care. Responsibilities include coordinating check-in/out, educating patients on insurance options, confirming appointments, and multitasking across calls,

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Phone etiquette

Insurance knowledge

Multitasking

Team player

Communication skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver personalized patient experiences. Training will be provided for those new to optics, with some weekend/evening shifts required.

This role reports to the Office General Manager and involves collaboration across the team to ensure high-quality vision care. Responsibilities include coordinating check-in/out, educating patients on insurance options, confirming appointments, and multitasking across calls,