Front Desk Patient Experience Coordinator

MyEyeDr.; Matteson (IL); On-site; USD 21,000 - 27,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk duties, check-in/out, and patient experiences. Training will be provided for insurance verification and appointment support in a fast-paced eye care environment.

This role involves multitasking across calls, greetings, scheduling, and collaboration with doctors and staff to ensure excellent patient service. Weekend/evening shifts may be required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Customer service

Front desk

Communication

Multitasking

Team player

Tools

Office software

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk duties, check-in/out, and patient experiences. Training will be provided for insurance verification and appointment support in a fast-paced eye care environment.

This role involves multitasking across calls, greetings, scheduling, and collaboration with doctors and staff to ensure excellent patient service. Weekend/evening shifts may be required.