Front Desk & Patient Experience Coordinator

8350 Oak Street Health MSO LLC; United States; On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and deliver a high-touch patient experience at our centers. You will greet patients, assist with forms, collect co-pays, and update records in the EMR while coordinating appointments and handling calls and faxes.

The role requires flexibility, strong communication, Spanish/Polish/Russian language skills, and US work authorization. This is a full-time, on-site position with regional float potential.

Qualifications

• Strong computer skills required and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Multilingual ability

Google Suite

Professional phone etiquette

US work authorization

Education

Some college preferred

Tools

Electronic Medical Records (EMR)

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and deliver a high-touch patient experience at our centers. You will greet patients, assist with forms, collect co-pays, and update records in the EMR while coordinating appointments and handling calls and faxes.

The role requires flexibility, strong communication, Spanish/Polish/Russian language skills, and US work authorization. This is a full-time, on-site position with regional float potential.