Patient Experience Concierge

Oak Street Health, part of CVS Health; Chicago (IL); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create a welcoming, patient-centered environment. You will handle front-desk tasks, assist with forms, coordinate appointments, and support the Service Team to deliver a high-quality patient experience. The role requires flexibility and strong interpersonal skills.

40 hours per week, full-time schedule, with potential to float to nearby centers. The position offers a comprehensive benefits package and opportunities to contribute to a

Qualifications

• Strong computer skills and familiarity with Google Suite.
• Professional phone etiquette is required.
• Fluency in Spanish, Polish, Russian, or other community languages is preferred.
• US work authorization is required to work in the US.

Responsibilities

• Greet patients and guests and manage check-in processes.
• Assist patients with required forms and collect co-pays.
• Update patient information in the EMR system and schedule appointments.
• Answer and manage phone lines; handle outbound calls as directed.
• Maintain cleanliness of Welcome and Community Room areas.
• Occasional floating to other centers within the region.

Skills

Computer skills

Google Suite

Professional phone etiquette

Multilingual capabilities

US work authorization

Education

Some college

Tools

Electronic medical records (EMR)

Job description

Oak Street Health is seeking a Welcome Coordinator to create a welcoming, patient-centered environment. You will handle front-desk tasks, assist with forms, coordinate appointments, and support the Service Team to deliver a high-quality patient experience. The role requires flexibility and strong interpersonal skills.

40 hours per week, full-time schedule, with potential to float to nearby centers. The position offers a comprehensive benefits package and opportunities to contribute to a