Patient Experience & Access Coordinator

Duly Health and Care; Glen Ellyn (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

Mental health benefit

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Glen Ellyn, IL is seeking a Patient Service Representative to deliver outstanding front desk service, greet patients, schedule appointments, collect co-pays, and manage referrals using EPIC.

The role emphasizes accuracy, HIPAA confidentiality, teamwork, and proactive communication to improve access, reduce wait times, and enhance the patient experience.

Applicants should have a high school diploma and at least one year of experience in a medical office or clinical setting.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience strongly preferred.

Responsibilities

• Greet patients and manage check-in/check-out and scheduling.
• Coordinate provider schedules to optimize access and reduce wait times.
• Update patient demographics and verify insurance in EPIC.
• Collect copayments and reconcile daily transactions.
• Answer phones, route inquiries, and schedule appointments.
• Maintain confidentiality per HIPAA and communicate about staff.
• Support referrals and follow-up appointments.
• Participate in daily team huddles and monitor dashboards.
• Monitor wait times and communicate delays with empathy.
• Perform additional duties to improve service delivery.

Skills

Exceptional customer service

Verbal and written communication

EPIC proficiency

Insurance verification

Microsoft Office (Excel, Word, Outlook

Education

High School diploma or equivalent

Tools

EPIC EMR

Excel

Word

Outlook

Job description

Duly Health and Care in Glen Ellyn, IL is seeking a Patient Service Representative to deliver outstanding front desk service, greet patients, schedule appointments, collect co-pays, and manage referrals using EPIC.

The role emphasizes accuracy, HIPAA confidentiality, teamwork, and proactive communication to improve access, reduce wait times, and enhance the patient experience.

Applicants should have a high school diploma and at least one year of experience in a medical office or clinical setting.