Part-Time Patient Experience Coordinator | Front Desk

Athletico; Jacksonville (NC); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Pre-Tax Transit & Parking

401(k) with company match

SoFi Financial Wellness Tools

Gym Discounts

Insurance (Home, Auto, Pet)

KinderCare Discount

EAP

Employee Discount Program

Bereavement Time Off

Job summary

Athletico is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake, financial clearance, and a seamless front-office experience. This part-time role works closely with clinic teams and reports to the Clinic Manager, with support from the Patient Experience Specialist.

Responsibilities include handling registrations, insurance verification, patient education on payments, and collaboration with Billing and Clinical Operations to resolve scheduling issues.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service experience required.
• 1-2 years of healthcare administration preferred.
• Experience with EMR/EHR and scheduling platforms preferred.
• Knowledge of HIPAA and patient privacy requirements.
• Excellent communication and proficiency with MS Office suite.

Responsibilities

• Greet patients and deliver a warm front-office experience.
• Complete patient intake and registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows and provider availability.
• Monitor KPIs for registration accuracy, insurance verification, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Use EMR dashboards and reporting tools to track outcomes and improve processes.
• Coordinate communication of progress notes to referral sources.
• Support patient engagement through events with the clinical team.
• Participate in ongoing training and cross-training programs.
• Organize patient milestone celebrations and coordination with clinical team.
• Provide Rehab Aide cross-training on front office duties.

Skills

Customer service

Communication

Time management

Data entry accuracy

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Outlook

Excel

Teams

Job description

Athletico is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake, financial clearance, and a seamless front-office experience. This part-time role works closely with clinic teams and reports to the Clinic Manager, with support from the Patient Experience Specialist.

Responsibilities include handling registrations, insurance verification, patient education on payments, and collaboration with Billing and Clinical Operations to resolve scheduling issues.