Patient Experience & Front Desk Coordinator

Athletico; Mesa (AZ); Presencial; USD 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Rx, Dental & Vision (elig. 1

HSA & FSA

Fertility Benefit

Life Insurance

Disability Insurance

Parental Leave

Retirement 401(k) with company match

Descripción de la vacante

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while upholding data integrity and HIPAA compliance.

You will collaborate with clinical teams and receive support from PES, contributing to patient satisfaction and revenue cycle performance. This full-time role offers comprehensive benefits and growth opportunities within a supportive environment.

Formación

• High School Diploma or GED required.
• Excellent customer service skills.
• Proficient with MS Office (Outlook, Excel).
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1–2 years of customer service experience required.
• 1–2 years of healthcare administration experience preferred.

Responsabilidades

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Ops teams to resolve insurance or scheduling issues.
• Utilize EMR systems and reporting tools to track patient outcomes and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources timely and accurately.
• Support clinic engagement by organizing patient milestone celebrations and community-building activities with the clinical team.
• Participate in ongoing training and cross-training programs to maintain front-office proficiency.

Conocimientos

Customer service

MS Office

Outlook

Excel

Insurance verification

EMR/EHR systems

HIPAA compliance

Communication

Organization

Educación

High School Diploma or GED

Herramientas

EMR/EHR platforms

Scheduling platforms

Descripción del empleo

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while upholding data integrity and HIPAA compliance.

You will collaborate with clinical teams and receive support from PES, contributing to patient satisfaction and revenue cycle performance. This full-time role offers comprehensive benefits and growth opportunities within a supportive environment.