Patient Experience Front Desk Coordinator

Neda; Massachusetts; On-site; USD 29,000 - 30,000; Full time

Job summary

Neda is seeking a professional Patient Services Representative - Front Desk in Massachusetts to manage patient registration, scheduling, and clinical call coordination across multiple practices. You will ensure a seamless patient experience and support efficient operations within our healthcare team.

The role requires 0-1 years of customer service, basic payment collection, and proficiency with multiple computer systems and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high customer service.
• Accurately triage and route clinical calls to appropriate departments or personnel.
• Assist patients with completing forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area for a positive first impression.
• Identify and escalate patient concerns to the appropriate teams.

Skills

Customer service

Call center

Microsoft Office

Multitasking

Computer systems

Education

High school diploma

Tools

CRM systems

Job description

Neda is seeking a professional Patient Services Representative - Front Desk in Massachusetts to manage patient registration, scheduling, and clinical call coordination across multiple practices. You will ensure a seamless patient experience and support efficient operations within our healthcare team.

The role requires 0-1 years of customer service, basic payment collection, and proficiency with multiple computer systems and Microsoft Office.