Front Desk Patient Services Specialist — Scheduling & Care

Socket.dev; Beverly (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

Socket.dev is seeking aPatient Services Representative - Front Desk in Beverly, MA to manage registration, scheduling, and clinical call coordination across multiple practices. You will be the first point of contact, ensuring a welcoming, efficient patient experience.

The role requires strong customer service, basic billing understanding, and ability to navigate multiple systems. Join a team focused on operational excellence and patient care.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience.
• Proficient in collecting patient payments.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high-level service.
• Triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.
• Identify and escalate patient concerns to the proper teams.
• Meet productivity benchmarks while understanding billing and services.
• Enter referral information and keep charts up-to-date.
• Demonstrate reliability with attendance and punctuality.
• Handle additional duties as assigned by supervisor.

Skills

Customer service

Call center experience

Payment collection

Multisystem navigation

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Socket.dev is seeking aPatient Services Representative - Front Desk in Beverly, MA to manage registration, scheduling, and clinical call coordination across multiple practices. You will be the first point of contact, ensuring a welcoming, efficient patient experience.

The role requires strong customer service, basic billing understanding, and ability to navigate multiple systems. Join a team focused on operational excellence and patient care.