Patient Experience & Scheduling Specialist

ADP, Inc.; Needham (MA); On-site; USD 23 - 31; Full time

Job summary

Chestnut Dental is hiring a Front Desk Coordinator to manage front desk activities and patient interactions at the Massachusetts Needham location. You will greet patients, schedule appointments, handle payments, and promote the practice through marketing efforts, while maintaining a welcoming, efficient office environment.

The role requires strong communication, multitasking, and customer service skills to support clinicians and ensure smooth daily operations.

Qualifications

• Greet patients pleasantly on arrival, log them in, announce appropriately.
• With patience and courtesy, balancing speed and accuracy, schedule appointments at desk, charge out, request and post payments.
• Respond to telephone calls with a pleasant tone. When necessary, be able to complete several tasks at once, i.e. put patient on hold in order to log another patient in.
• Confirm patients.
• Respond to new patient inquiries in a welcoming manner. Schedule appropriately, encourage patients/parents to complete forms online or arrange to send information.
• Schedule emergency patients appropriately, entering patient information into computer and completing necessary information.

Responsibilities

• Scheduling: keep the schedule accurate and full.
• Maintain “call list” of patients who would prefer other appointment times, call to fill schedule.
• Print list of unscheduled treatment and use it to fill open appointments.
• Print schedules in advance to determine open appointment times and fill openings as they arise.
• Communicate with “no shows” and review schedules for accuracy.

Skills

Customer service

Scheduling

Phone etiquette

Cash handling

Billing support

Job description

Chestnut Dental is hiring a Front Desk Coordinator to manage front desk activities and patient interactions at the Massachusetts Needham location. You will greet patients, schedule appointments, handle payments, and promote the practice through marketing efforts, while maintaining a welcoming, efficient office environment.

The role requires strong communication, multitasking, and customer service skills to support clinicians and ensure smooth daily operations.