Front Desk Patient Services Specialist

Neda; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Neda in Boston seeks a proactive Patient Services Representative – Front Desk to manage patient registration, appointment scheduling, and clinical call coordination across multiple practices. You will ensure a smooth patient experience and contribute to operational efficiency in a healthcare setting.

The role requires a high school diploma, 0-1 year of customer service experience, and proficiency with payments, computer systems, and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in call center, healthcare, or retail.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and register them; schedule appointments with high service levels.
• Coordinate clinical calls and route to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, welcoming lobby and work area.
• Escalate patient concerns to appropriate teams to ensure satisfaction.
• Meet or exceed departmental productivity while understanding billing and services.
• Enter referral information and manage patient records; keep charts up-to-date.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Multi-system navigation

Microsoft Office

Payment collection

Education

High school diploma or equivalent

Job description

Neda in Boston seeks a proactive Patient Services Representative – Front Desk to manage patient registration, appointment scheduling, and clinical call coordination across multiple practices. You will ensure a smooth patient experience and contribute to operational efficiency in a healthcare setting.

The role requires a high school diploma, 0-1 year of customer service experience, and proficiency with payments, computer systems, and Microsoft Office.